Find answers to common questions
Deeliver is a platform that connects parents with verified drivers to deliver home-cooked meals to students at UT Austin. We make it easy and affordable for families to send meals directly to campus.
Standard delivery fees start at $9 per order. Additional fees may apply for special dropoff locations. The exact cost is shown before you place your order.
Currently, we serve UT Austin exclusively. We may expand to other campuses in the future.
Create a parent account, select your pickup and dropoff locations, choose a driver, schedule your delivery date and time, and complete payment. You'll receive a confirmation and can view order status updates.
Meals must be in a sealed, reusable bag labeled with your student's name and phone number. The bag should be properly sealed to maintain food safety. See our example bag link in the order form for reference.
Yes! Once your order is picked up, you can view order status updates through the orders page. You'll also receive status updates as the delivery progresses.
Contact support immediately if there's an issue. We work with drivers to resolve delivery problems and ensure your student receives their meal.
We accept credit and debit cards through Stripe. Payment is required before the order is assigned to a driver.
Register as a driver on our platform, provide your vehicle information, driver's license, and proof of insurance. You'll also need to connect your bank account to receive payments.
Drivers receive 70% of each delivery fee (70/30 split with the platform). Earnings depend on the number of orders you accept and complete. Most drivers earn between $50-200 per trip depending on capacity.
Payment is transferred to your connected bank account automatically after you mark an order as delivered and the student confirms receipt. Stripe handles the payout schedule (typically daily or weekly).
Yes, connecting your bank account through Stripe is required before you can accept orders. This ensures secure, automatic payments for completed deliveries.
We currently serve routes from Dallas-area pickup locations to UT Austin. Popular routes include Frisco, Plano, and Irving to various campus dropoff points.
You'll receive notifications when your parent places an order, when the driver picks it up, when they're nearby, and when they arrive. You can also track the delivery in real-time.
When the driver arrives, they'll provide you with a confirmation code. Enter this code in the "Confirm" section of your account to complete the delivery.
Contact the driver directly using the contact information provided in your order details. Drivers typically have a delivery window, so coordinate a time that works for both of you.
Yes, log in to your student account and navigate to the "Orders" tab to see all your past and current orders.
Yes, all drivers must provide a valid driver's license and proof of insurance. We verify driver information before they can accept orders.
Contact our support team immediately. We're here to help resolve any issues with deliveries, payments, or driver interactions.
Yes, we use Stripe for all payment processing, which is PCI-compliant and uses industry-standard encryption to protect your financial information.
If you can't find the answer you're looking for, please reach out to our support team. We're here to help!